Project Snapshot

Context

Our client is a major Irish energy utility operating one of Ireland's most critical electricity distribution networks — connecting homes, businesses, and industrial customers across the country to the national grid. As Ireland's energy landscape undergoes rapid transformation — driven by accelerating renewable energy penetration, the electrification of transport and heating, and a surge in large-scale demand from data centres, pharmaceutical facilities, and industrial customers — the pressure on the distribution network and on the processes that govern access to it has never been greater.

The Regulation & Commercial team is responsible for managing the commercial and regulatory aspects of grid connections — including the processes by which large demand customers (data centres, industrial facilities, large commercial developments) apply for, negotiate, and receive new or increased connections to the distribution system. These processes are complex, multi-party, and have historically been a source of friction for customers — leading to this dedicated project to redesign and improve them.

Description

Role & Responsibilities

The Project Management Support role sits at the heart of this improvement programme. It is a cross-functional, customer-facing project coordination role — responsible for mobilising the project, maintaining governance and oversight, translating customer insights into structured improvement actions, and ensuring that the project delivers its intended benefits to large demand customers and to the business. The role requires a combination of structured project management discipline, strong communication skills, and a genuine commitment to customer-centric service improvement.

Project delivery and planning

Support the delivery of the customer project scope, objectives, and key deliverablesContributing to the definition and maintenance of the overall project delivery plan, and ensuring that workstreams remain aligned with project objectives and timelinesSupport the mobilisation of the project at inceptionEstablishing the project framework, onboarding team members, setting up governance tools and communication channels, and ensuring the project is ready to deliver from day oneTranslate identified customer pain points and improvement opportunities into a structured, prioritised action planConverting qualitative customer feedback and process analysis findings into concrete project tasks with clear owners, timelines, and success criteriaTrack expected benefits and customer outcomes throughout the project lifecycleMonitoring leading indicators such as reduced customer effort, improved communication quality, faster response times, and improved customer satisfaction scores, and reporting on benefit realisation against plan

Governance and reporting

Set up and maintain an appropriate project governance structure including regular project team meetings, management decision forums, steering group reporting, and defined escalation routes for issues and decisions that cannot be resolved at working team levelProduce concise, accurate status reports on a regular basisCovering project progress against plan, key decisions taken, risks and issues, dependencies, and areas requiring management attention. Reports must be clear enough for senior stakeholders who are not embedded in the day-to-day project to act on them.Maintain a comprehensive RAID log (Risks, Assumptions, Issues, and Dependencies)proactively identifying emerging risks and cross-team dependencies, flagging them to the relevant owners, and tracking mitigation actions through to resolutionDocument team meetings and external customer meetingscapturing decisions, actions, and owners accurately and distributing meeting notes in a timely manner to maintain shared understanding and accountability across the project team

Stakeholder coordination and workshops

Coordinate and facilitate cross-team workshopsBringing together internal stakeholders from Networks, Regulation, Commercial, IT, and customer-facing teams to drive alignment, resolve dependencies, and advance specific project workstreams. The ability to structure and facilitate productive working sessions is central to this role.Manage interfaces with external large demand customers as part of the projectDocumenting customer feedback, coordinating external meetings, and ensuring that the customer's perspective remains central to the process redesign effortProactively identify and manage cross-team dependenciesMaintaining visibility of interdependencies between workstreams and flagging where one team's delay or decision is blocking another, supporting timely resolution and escalation where required